Configure Appointment Details

Appointment System

Routine Appointments

We offer both face to face and telephone appointments. If you need to see a GP or nurse then you must book an appointment.

This can be done by either:


Telephone on 01204 463444

Visiting reception


Alternatively, you can use eConsult.

If you are more than 10 minutes late for your face to face appoint, there is a possibility you may not be seen and you will be asked to rearrange. If you have a telephone appointment, the GP will make two attempts to call you and if you do not take the call, you will be asked to rearrange.

If you cannot attend your appointment, please let us know 24 hours before so we can cancel it and use it for somebody else.

You can do this either:


At reception

Over the telephone 

Via the NHS App


Telephone Appointments

If you have a problem you think could be resolved over the phone, let the receptionist know.

Please give clear details to the receptionist of your problem to ensure the telephone is the most appropriate way to deal with it.

Some problems we cannot deal with by phone and you may be asked to attend the practice.

When requesting a telephone appointment, give up to date contact details, we will need to phone you back.


Urgent / Same Day Appointments

As well as our routine appointments, we have urgent face to face and telephone appointments available each day. If you feel your problem is more urgent and you cannot wait for a routine appointment, you can call reception and ask to be seen or called that day.

The receptionist will also ask you the reason for your appointment. This is so they can get the right information to pass on to the GP who can make a decision.

You can also request an appointment online using our online triage form. This form will be triaged and you may be asked to speak to a doctor/nurse. If, after assessment, your problem is not deemed to be urgent, you will be given an appropriate alternative appointment. You will receive a response within 48 hours of submission.

Our eConsult service is available 08:00 – 12:00, Monday – Friday.


Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

We only accept a home visit request if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details.


Extended Access Appointments

You can also book appointments at our Astley-Dale Branch during our extended access opening hours:

Wednesday: 18:30 - 20:00

Saturday: 09:00 – 17:00

Please ask reception for more information or if you would like to book an appointment.

When You Need More Specialist Care

Our staff are very well qualified and experienced in diagnosing and treating most common conditions. When they need to refer you to another healthcare team for further investigations or treatment, they will discuss the options with you.

Most referrals are handled through a telephone booking system which will be explained to you at the time. If you need to go to hospital you will be given a choice of which hospital you wish to go to.

Not Registered for Online Services?

Using the NHS APP


What is the NHS App

The NHS App is owned and run by the NHS. It can be accessed by anyone aged 13 and over registered with an NHS GP surgery in England or Isle of Man. Once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information.

Your data and permissions

The NHS App does not store any patient data. It lets you view your health information held by your GP and other healthcare professionals


What does the NHS App do?

• view your GP health record: view your medical history, test results, allergies, and medicines

• order repeat prescriptions: request repeat prescriptions without having to contact your GP surgery

• nominate a pharmacy: choose a pharmacy where your prescriptions will be sent to

• book appointments with your GP Surgery: book, view and cancel appointments

• search symptoms, conditions, and treatments

• get health advice through 111 online

• check your NHS number: check your NHS number and manage your contact details within the NHS App

For more info, please click on the links below:


NHS APP Leaflet

NHS App Quick Start Guide


Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also cancel an appointment using the NHS App.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

Improving Access to General Practice - Evening and Weekend Appointments

Evening and weekend appointments are now available. Patients who are registered at this practice can now book an appointment to see a GP or nurse on Wednesday evenings (after 18:30) or at the weekends (on Saturdays).

The extended service is based at Astley-Dale Surgery.

Ask the practice receptionist to find out more or book an appointment.

Opening Times

Please select a site

When We Are Closed


If the surgery is closed and you require urgent medical help that cannot wait until the surgery re-opens, you can telephone the out of hours service on 0161 763 8940 or 111. If you ring the surgery telephone line on 01204 463444 you will hear the message for what action to take whilst we are closed.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Please note: If you have a life-threatening medical emergency, please call 999.

When to got to A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

Find a Local A&E

Pharmacy First Service

What is Pharmacy First?

 Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

What are the seven common conditions?

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bite
  • Impetigo (a bacterial skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women.

How can I access treatment from my pharmacy?

You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies that offer the service, if contacted.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.


In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.